1st Level Service Desk Analyst (m/f) (Hybrid position) (French)

Your mission You will take on and register all incoming IT inquiries through phone, e-mail, chat and self-service portal in our ITSM tool (Service Now). You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles. You will forward more complex enquiries to the 2 nd level of support. Your profile You speak fluent English AND French (B2/C1). You have strong a customer focus and service mindset. You have already first experience in IT, mainly …