Case Escalation Manager

Job Description As a Case Escalation Manager, you will be responsible for Case Escalation Requests from beginning to end and coordinating the relevant responses and resources required to ensure escalations are prioritized appropriately by all teams concerned. As part of the Global Escalation Team, you will be working on ongoing efforts to reduce backlog of escalations and initiatives to prevent escalations in the future. Responsibilities : Manage escalation requests from receipt until closure. …