Continuous Improvement Global Lead – BPO

Key Responsibilities: Lead and govern the continuous improvement methodology for BPO operations globally. Develop and implement Lean, Six Sigma, and other CI methodologies tailored to business needs. Identify, prioritize, and execute process improvement initiatives across departments and geographies. Act as the key liaison between global BPO units to ensure alignment, consistency, and best practice sharing. Coach and develop local teams to build CI capability and mindset at all levels. Collabor…