CS SV Coordinator

Description Your role would be to deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd in the assigned geographical areas of Area North. Responsibilities Handle direct communication with Customer (all means of communication Phone, Case Management, Chat, Meetings) Handle all booking inquiries via case system / FIS system Act as point of entry on potential customer claim requests Verify and bill additional costs / fees to customer w…