Customer Support Specialist - Banking Services (German & English)

Your daily tasks will include: Responding to general questions about credit card products, self-services and mobile/web apps Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone…