Incident Resolution Management Agent with German

Expected, ITILAbout the project, Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution. Ticket Monitoring and Escalation Management.Your responsibilitie…