IT Service Desk Agent with German

Life Unlimited. At SmithNephew we design and manufacture technology that takes the limits off living. The role of IT Service Desk Agent with German will be to contact with user via phone chat and web forms, gather all the relevant and required information on an incident or request as per ServiceNow knowledge base, fixing and resolving users’ issues and requests including guidance and promotion of automated tools and technology including self-service. S/he will diagnose and assess major incident…