Service Customer Care Lead - Emerging Markets

Job Advert SmithNephew is hiring a Service Customer Care Lead – Emerging Markets The Service Customer Care Lead – Emerging Markets is accountable for ensuring excellence in the end-to-end customer service lifecycle across key business units, including, Orthopaedics, Advanced Wound Management (AWM), and Recon. The role leads and supports the regional customer care team to drive service performance, handle escalations, manage order-to-cash processes, and deliver a seamless, efficient customer exp…