Service Desk Analyst with English and Dutch

Operating system, WindowsYour responsibilities, Provide first and second-level IT support for multiple customers via mail, chat and calls., Diagnose, troubleshoot, and resolve hardware, software, and network issues., Escalate complex issues to higher-level support teams as needed., Log, track, and manage tickets in the IT Service Management (ITSM) tool., Ensure SLAs and response times are met for incident resolution and service requests., Maintain accurate documentation of issues and resolution…