Service Desk Analyst with French

Operating system, WindowsYour responsibilities, deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet, monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, gather customer’s informaon and determine the issue by evaluating and analyzing the symptoms, diagnose and resolve technical hardware and software issues involving internet connecvity, email client…