Job Family: Information Technology Req ID: 470366 ServiceNow Support Agent (2nd level) m/f/dResponsibilities:Incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions. First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).Communication with user's communityIncident resolution (capable to explain complex solution of the incident in a user-friendly manner). Transfer of t…
Szczegóły oferty
Firma
Siemens
Lokalizacja
Kraków, małopolskie
Kategoria
Unknown
Data publikacji
27.07.2025
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