Team Leader – IT service Desk with German or Italian
Experis
Polska
IT
02.07.2025
Opis stanowiska
Expected, Windows OS, ServiceNow, Team Viewer, JiraYour responsibilities, Guide and support Service Desk Analysts in handling complex tickets, Manage escalations and ensure ticket resolution aligns with SLAs and KPIs, Participate in meetings, track ticket metrics, and ensure backlog is under control, Create shift and holiday schedules, support staffing needs, and prepare reporting for operations and quality metrics, Provide regular feedback and coaching to team members, Support training initiat…
Szczegóły oferty
Firma
Experis
Lokalizacja
Polska
Kategoria
IT
Data publikacji
02.07.2025
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