Technical Product Support Manager, SaaS Operations

Duties Team Leadership & Development: Lead, mentor, and develop a high-performing technical support team, setting clear objectives and fostering a culture of collaboration, accountability, and continuous improvement. Oversee day-to-day support operations, managing workload distribution, escalation paths, and adherence to established KPIs and SLAs. Establish team goals, processes, and objectives that align with the company's growth and customer satisfaction targets. Implement methods to collect …