Knowledge and Training Manager (m/f/d) - Łódź

Knowledge and Training Manager (m/f/d) Miejsce pracy: Łódź Your responsibilities Your task You'll develop and implement an international Training & Knowledge Management framework, covering governance, processes, and KPIs, adhering to quality standards. You will analyze performance data to optimize FCR and customer satisfaction through better agent performance and training. Transforming local standards into a scalable international approach is crucial, as is monitoring framework adherence and id… Zobacz pełną ofertę